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Your account, your data, your control

We handle your account details, payment information and gaming history with clear policies you can understand.

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ubetoto Your account, your data, your control
REACH OUR TEAM

Get help with account and legal questions

Live chat support Open your account and head to the support widget in the bottom-right corner. Our team responds in Indonesian and English during business hours. For urgent account access or verification issues, live chat is the fastest route.
Email support Send your legal question, data request or account concern to our support email. We aim to reply within 24 hours. Include your account number and the specific issue so we can track your request accurately.
Account settings Log into your account and visit the Legal & Privacy section under Settings. From here you can view your data, request a copy of your information or contact our data officer directly about retention or deletion.
HOW WE HANDLE THIS

Data handling and account security practices

Encryption and storage

Your login credentials, payment details and account balance are encrypted at rest and in transit. We use industry-standard SSL/TLS protocols and store sensitive data in isolated, access-controlled environments. Regular penetration testing confirms our infrastructure meets current security benchmarks.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to improve the site. Non-essential cookies require your consent on first visit. You can adjust cookie settings in your browser or contact support to opt out; this does not affect account functionality.

Data retention periods

Account data is kept for the lifetime of your account plus 7 years for regulatory compliance. Transaction records are archived after 3 years but remain accessible if you request them. Upon account closure, personal data is deleted after the retention period unless law requires us to keep it.

Account verification

Identity verification happens at sign-up and before your first withdrawal. We request a government ID, proof of address and payment method confirmation. This protects your account from unauthorized access and ensures funds reach the correct person.

Dispute and request process

If you believe your data is incorrect or you want a copy of your information, open your account, go to Settings and select Legal & Privacy. Submit your request and we'll respond within 14 days with documentation or corrections.

Data officer contact

Our data protection officer oversees all privacy and security matters. Reach them via the support email with 'Data Officer' in the subject line. For complex cases, they can escalate your request to our compliance team for investigation.

Common legal and account questions

We collect your name, date of birth, email, phone number, address and government ID number for verification. Payment method details (bank account or e-wallet identifier) are held securely. Gaming history, login times and device information are logged for security and fraud prevention. We do not sell this data to third parties.

Active account data is stored for as long as your account remains open. After you close your account, we retain transaction records for 7 years for regulatory compliance. Personal details (name, ID, address) are deleted after this period unless local law requires longer retention. You can request early deletion by contacting our data officer.

Yes. Log into your account, go to Settings, select Legal & Privacy and choose 'Request My Data'. We'll compile your account details, transaction history and personal information into a file and email it to you within 14 days. The file will be encrypted for security.

Open the login page and click 'Forgot Password'. Enter your email or phone number and we'll send a reset link. If you no longer have access to that email or phone, contact live chat or email support with your account number and ID. Verification may take up to 24 hours for security reasons.

Yes. All withdrawal requests are encrypted and processed through verified payment gateways. Your bank account or e-wallet number is never shared with game studios or partners. Only our payment processor and your bank see the transaction details. We keep withdrawal records private except where law requires disclosure.

Most details can be updated through your Account Settings once you log in. However, your government ID number and date of birth are locked for regulatory compliance and cannot be changed. To correct these, contact support with a photo of your updated ID. Account name changes require verification and may take 5-7 business days.

Request account closure through Settings under Account Management. Any remaining balance will be withdrawn to your registered payment method within 48 hours. After closure, your login credentials expire and data retention begins its final 7-year cycle. You cannot reopen the same account; a new one requires fresh verification.

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