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How ubetoto Handles Your Personal Data

At ubetoto, your personal data belongs to you — we collect only what we need to run your account, process withdrawals, and verify transactions made via DANA, OVO…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction privacyYour right to access and deleteEncrypted account storageContact us anytime to review your data

Browse Lobby Read FAQ

Explore What Information ubetoto Stores

ubetoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we record your registration details — name, email address, and the payment method you select, whether that is DANA, OVO, GoPay, or QRIS. We also log transaction timestamps and amounts so that withdrawal requests can be verified accurately and

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quickly. Device identifiers and session data are captured to keep your account secure and to detect unauthorised access attempts. We do not sell your data to third parties. Retention periods follow applicable local regulations; data tied to financial transactions is held for the period depends on
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local law. You can request a full export of your stored data by contacting our support team directly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Our Data Protection Team

If you need to review, correct, or remove data we hold about you, our support team is available seven days a week.

Live Chat Start a live chat session directly from your account dashboard. Our privacy support agents are available daily from 08:00 to 23:00 WIB and can locate your data records within minutes of your request.

Email Support Send your privacy request to our dedicated data protection inbox. Include your registered email and account ID; we aim to acknowledge every email within four business hours and resolve it within 24 hours.

In-App Message Centre Open the message centre from the account menu on any device. Submit a written privacy request and attach any relevant transaction references — our team will confirm receipt and update you on the status within one business day.

HOW WE PROTECT YOU

Browse Our Data Handling and Security Practices

ubetoto applies layered security measures across every part of your account — from the moment you deposit via DANA or GoPay through to withdrawal verification.

Encrypted Storage

All personal data, including payment method details linked to DANA, OVO, GoPay, and QRIS, is stored using AES-256 encryption. Only authorised internal teams can access your records, and access is logged for audit purposes.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your deposit method choice. You can manage or clear cookies at any time through your browser settings without losing your account data.

Data Retention

Account registration data is kept for the duration your account is active plus the period required by applicable regulation. Financial transaction logs — including OVO and QRIS payment records — are retained as depends on local law.

Account Access Controls

Two-step verification is available on your account settings page. We recommend enabling it, especially if you transact frequently via GoPay or DANA, to reduce the risk of unauthorised access attempts.

Third-Party Sharing

We share your data only with payment processors required to complete DANA, OVO, GoPay, and QRIS transactions, and with fraud-detection partners. We do not share your data with advertisers or unaffiliated third parties.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your account and associated records. Submit requests through live chat or email; resolution takes up to seven business days.

Open Answers to Common Privacy Questions

The questions below reflect what account holders most often ask us about data collection, payment privacy, cookies, and their rights under this policy. If your question is not covered here, reach out through live chat between 08:00 and 23:00 WIB for a direct answer from our support team.

We collect your name, email address, date of birth, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also log device identifiers and session timestamps to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay, or QRIS transactions, and with fraud-screening partners. We never sell your payment or personal data to advertisers or unrelated third parties.

Retention periods depend on local law. Financial records linked to your deposit and withdrawal history are kept for the statutory period required by Indonesian regulations, after which they are securely deleted from our systems.

Yes. Send a data-export request to our support team via email or live chat, quoting your registered account ID. We will compile and deliver your data within seven business days of verifying your identity.

Contact us through the in-app message centre or email support with a deletion request. We will remove your account records and payment logs, except data we are required to retain as depends on local law, within seven business days.

We use session cookies for login continuity and preference cookies to remember your chosen payment method. You can disable non-essential cookies in your browser settings at any time; this will not affect your ability to deposit or withdraw.

Log into your account, go to account settings, and edit your profile details directly. For changes to registered payment methods such as DANA or OVO, contact live chat support who can update your records after a brief identity check.

How ubetoto Handles Your Personal Data

Reach Our Data Protection Team

Browse Our Data Handling and Security Practices

Encrypted Storage

Cookie Policy

Data Retention

Account Access Controls

Third-Party Sharing

Your Right to Request Changes

Open Answers to Common Privacy Questions

01 What personal data does ubetoto collect when I open an account?

02 Does ubetoto share my payment data with third parties?

03 How long does ubetoto keep my personal data after I close my account?

04 Can I request a copy of all the data ubetoto holds about me?

05 How do I ask ubetoto to delete my personal data?

06 What cookies does ubetoto use and can I turn them off?

07 How do I update incorrect information stored in my ubetoto account?

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